Refund policy

Return & Refund Policy

Last updated: June 2026

We want you to love your purchase. This policy is in line with Bahrain's Consumer Protection Law (Law No. 35 of 2012) and Ministerial Resolution No. 66 of 2014, and does not limit your statutory rights.

• Your statutory right (defective or non-conforming goods): if an item has a manufacturing defect or does not conform to the agreed specifications, you are entitled — within 15 days of delivery — to a replacement, repair, or full refund at no additional cost. We cover return shipping for such items.
• Change-of-mind returns: in addition to your statutory rights, you may return unused items in original, unwashed condition with packaging within 15 days of delivery for a refund.
• How: contact sales.bh@wphome.com or WhatsApp +973 6673 7480 to arrange a return/pickup.
• Refunds: issued to the original payment method within 7–14 business days of us receiving and inspecting the return.
• Hygiene exceptions: for health reasons, opened/used pillows, mattress pads and similar items may be non-returnable unless faulty — this does not affect your statutory rights for defective goods.
• No waiver: any "no refund / no exchange" statement does not apply to your statutory rights under Bahrain law.
• Complaints: if a return or refund issue is not resolved, you may escalate to the Consumer Protection Directorate, Ministry of Industry & Commerce (hotline 17574999).